1/1/11: Moving to online payment

Happy New Year!

We look forward to providing more features, cities, and places to post events in 2011, and hope all your events turn out great!

In 2011 we are moving to accepting online payment only, through PayPal. Until now, we have been accepting paper checks from almost anyone who requests an invoice, and sending event listings before we receive their checks. The whole process of paper checks is very time-consuming, and there is a greater chance of human error on everyone’s part. When everything goes right, we pick up checks, manually match and post payments, and deposit checks. But we often have to figure out how to apply checks without enough identification, deal with duplicate payments, track down non-responsive customers and write off losses, figure out discrepancies, and communicate with customers who have forgotten they requested an invoice or requested one inadvertently. Since online payment applies the payment to the right event instantly, we can use the time this frees up to publicize events, not on paperwork.

We use PayPal to process payments. You do not need a PayPal account to use a credit card. By using PayPal, we don’t ever see your credit card information; you pay on the PayPal site, not the FullCalendar site.

If you want to pay using your bank account or cash, you’ll need a PayPal account. There is a relatively new way to add funds to your PayPal account using cash: MoneyPak ®, which you buy in person at a retailer, then log into your PayPal account to access it. More info: https://www.paypal.com/us/cgi-bin/?cmd=xpt/Marketing/demo/additionalpayment/GreenDot-outside

We only accept payments online, not by phone, sorry.

You will receive a receipt from both PayPal and FullCalendar, each identifying the event (by ID and/or title), to make any reconciliation easy.

We will be looking at alternate online payment methods for extra choices, such as Checkout by Amazon and Google Checkout. If you have suggestions or requests, please let us know at support@fullcalendar.com .

Exception: Any new customers who plan to submit 5 or more events each month and would like to request credit so they can pay by check can email us at support@fullcalendar.com . We still prefer online payment but will try to be flexible for more frequent customers whom we can easily contact and who remit payment consistently on time.

Please let us know if you have any questions. We look forward to providing better service more efficiently with this change.

And again, Happy New Year and best wishes for a terrific 2011!